FAQs

WHERE CAN I GET A JACKET?

There are 2 options. You can provide us with a jacket of your choice and have it ship it to our studio in LA. Or, for an additional $80 we can provide a vintage jacket in your size. If looking for your own jacket we recommend Unpublished

HOW LONG DO THE PAINTINGS TAKE TO MAKE?

Each item is different and entirely hand-painted so timing varies between 20 - 40 hours (1-4 weeks) depending on the complexity of the design.

CAN I REORDER A CUSTOM DESIGNED ITEM YOU HAVE ALREADY MADE? 

Apart from the wholesale items, every piece is custom-made and only painted once. We can paint variations on a theme but not the same exact design. 

IF I AM ORDERING A CUSTOM PIECE, DO I NEED TO PROVIDE YOU WITH THE ITEM? 

We can provide a vintage jacket based off your requested size and wash specifics if you do not have your own jacket. We cannot provide jeans. For anything else, please contact us

I NEED MY ITEM SOON. CAN I GET IT EXPEDITED?

We can expedite your item for an additional $300.  

HOW MUCH IS SHIPPING? 

Standard shipping within the continental US is free. Expedited and international shipping costs are dependent on location. Please note there is no expedited shipping on squad hoodies. 

HOW DO I CARE FOR THE ITEM?

The best way to preserve your painted items is to spot clean and hand wash them. If the painted part gets dirty wet a paper towel with warm water and a dab of dishwashing liquid; gently rub it over the dirty area in circular motions. Painted items can be brought to the dry cleaner but should never be put in a washing machine or dryer. Treat your item with care and hang it up when it is not being used to avoid crumpling and cracking the paint. 

 

CAN MY ITEM GET WET? 

Like anything special, it's best for the quality of the item to keep it dry. However, if you get caught in the rain the jacket will be fine as the paint does not run. Continual wetness will eventually cause damage to the jacket.  

DO YOU SEND UPDATES ALONG THE WAY?

Unfortunately we do not send progress photos, you will have to wait until the jacket is finished to see it. Don't worry, we won't mess up. 

CAN YOU COME TO EVENTS?

Lizi can be hired to come to events for on-site painting. Please contact us for availability and details on these packages and their pricing. 

 

HOW DO YOU DETERMINE THE ORDER OF THE WAITLIST?

Items are painted in the order of payments received.  

WHAT IS YOUR PROCESSING TIME?

The current length of the waitlist is 5 weeks.  

WHAT HAPPENS IF I HAVE TO PAY CUSTOMS OR IMPORT TAXES?

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

DO YOU ACCEPT RETURNS OR EXCHANGES?

Because of the nature of the custom items, unless they arrive damaged or defective, we cannot accept returns or exchanges. Damaged and defective returns must be made within 30 days and submitted with photographic evidence. Please contact us if you have any problems with your order. 

WHAT SIZES DO YOUR HOODIES COME IN?

The hoodies come in S, M, L, XL and 2XL. All sizes are unisex.